Frequently Asked Questions

Everything you need to know to Click, Click, and FixIT.

How long does delivery take within South Africa?

We offer nationwide shipping across South Africa. Orders in major hubs like Johannesburg and Cape Town typically arrive within 2-3 business days, while regional areas may take 5-7 business days.

What payment methods do you accept?

We accept all major credit and debit cards (Visa and Mastercard), Ozow Instant EFT, and PayFlex for interest-free installments.

Can I return a tool if it isn't right for my project?

Yes, we offer a 14-day return policy for unused items in their original packaging. Please ensure the seal is intact for a full refund or exchange.

Do your power tools come with a warranty?

All power tools sold on DiYshop.co.za come with a standard 12-month manufacturer warranty covering factory defects and malfunctions.

How can I track my FixIT order?

Once your order is dispatched, you will receive an email and SMS with a tracking link from our local courier partners to monitor your parcel in real-time.

Do you offer technical support for DIY projects?

While we provide the tools, our blog and product descriptions include 'FixIT' tips. For specific technical advice, we recommend consulting a certified professional for complex electrical or plumbing tasks.